Your Telecommunications Service Provider Specialists

FREQUENTLY ASKED QUESTIONS?

Since opening our doors for business back in 1985, our partners has been associated with a high level of quality and professionalism. That’s largely because of our concerted effort to deepen the connections we have within the U.K community and to continuously improve the personalized services we provide. For these reasons Ivymobile has opted to partner with the best network providers.

 

CAN I USE MY PHONE ABROAD

IvyMobile Sims can be used at over 40 E.U countries out of the U.K at no extra cost. Your inclusive minuites and data can be used as normal as at home. Please refer to our guidelines for out of minuites/Datacharges

CAN I KEEP MY NUMBER

Yes you can. We will need your PAC, from your previous network service providerto port your number to Ivymobile. Call them up to request for the PAC code, or simply text 65075, your code would be sent to you by text. You have a legal right of access to it.

EASIEST WAY TO CONTACT US

Along with our customer service call center, we monitor our Facebook and Twitter messages 18 hours a day. Please ensure you send a private message when you choose to use social contact. 

OUR CONTACT DETAILS

HOW LONG DOES SIM ACTIVATION TAKE?

Sim activation is near instantaneous, however we give 24 hours to guide against any contingency.

HOW DO I GET A SIM

Fill our free Sim request form or give us a ring to request for a new Sim. 08002751975

Pay Monthly customers


If you're a new customer, your sim is ready to use straightaway. Just pop it in your device and you're good to go. Otherwise call  customer service as soon as you receive your new sim

Pay As You Go customers
If you’re new to Ivymobile and you have a Pay As You Go sim, you'll need to top up to activate it.

Existing customers
If you're already an Ivymobille customer and you've upgraded your device or lost your phone, you might need a different sized sim. Don't worry, we'll send you a new sim and you'll still be able to keep your contacts and existing number.

IS THE SIM SIZE RIGHT FOR ME


Sims come in three different sizes - standard, micro and nano. The sims we send have perforated edges so you can just pop out the size you need.

If you're not sure which size sim you need, have a look at the instructions that came with your device.

Don't try to cut your old sim down to size as it could break or get stuck in your device. If you need to use your nano or micro sim as a standard sim in an older device, you can get a free adaptor from an O2 or Vodafone store.

 
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