Gavel Ivymobile terms

Your Telecommunications Service Provider Specialists


Since opening our doors for business back in 1985, our partners has been associated with a high level of quality and professionalism. That’s largely because of our concerted effort to deepen the connections we have within the U.K community and to continuously improve the personalized services we provide. For these reasons Ivymobile has opted to partner with the best of the best.

IvyMobile's T&C are in line with our plaform partner providers.

Your Pay Monthly Mobile Agreement

This Agreement sets out both of our rights and responsibilities. It is for consumer customers who take Pay Monthly mobile services from us for their own personal use and/or on our consumer tariffs. If you’re an O2 Business customer, then our O2 terms and conditions for businesses apply.

A quick summary


The full terms of your Agreement are below. You can also call us for a verbal explanation of our terms, check our Website or ask customer services to send you a copy. It's important that you read and understand the full terms before you sign up.

1. Charges/Price increases - Each year your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill. E.g. below (RPI rates illustrative only):

If your airtime tariff is £21 a month when you sign up in September.

Year 1: On your first April bill you would see your airtime tariff increase to £21.63 a month (if RPI Rate announced in the Feb preceding the RPI Change was 3.0%) i.e. £21 x 1.030 = £21.63; and

Year 2: On your next April bill you would see your airtime tariff increase to £22.21 a month (if RPI Rate announced in the Feb preceding the RPI Change was 2.7%), i.e. £21.63 x 1.027 = £22.21401.

You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit or set-up a standing order. We may ask you to pay a deposit before we'll let you use the Services. Your inclusive allowances cover mainland calls, texts and data in our Europe Zone except if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK. Special numbers and services (such as premium rate numbers and some 08 numbers) are not included. Please see our Tariff Terms and Website for more details about specific tariffs and Charges outside your allowances. We may increase or decrease our other prices from time to time. Some increases would give you the right to end your Agreement without paying the Monthly Subscription Charges for the remaining months of your Minimum Period, however if you've taken Equipment on a Device Plan, you will have to pay for it in full. Details are in paragraph 5 of the Agreement.

2. The Change-Your-Mind Period - If you change your mind about certain Equipment (usually a Mobile Phone) you've bought from us, you may be entitled to return items once and exchange them for another within the 14 day Change-Your-Mind Period. Details will be in your welcome letter or email, or in paragraphs 10, 12 and 13 of the Agreement. You can also ask in an O2 shop or check our Website. If you've taken Equipment from us under a separate Device Plan and you are withdrawing from that Device Plan after the Change-Your-Mind Period, you will have to pay for your Equipment in full. You agree that Services will begin immediately if you already have a SIM Card or when you receive a SIM Card. You'll have to pay for any calls, texts, data and other Charges you've incurred, including during the Change-Your-Mind Period.

3. Your Minimum Period and ending your Agreement - Your Pay Monthly Mobile Agreement has a minimum term called a Minimum Period, which could be as short as 30 days. After the Minimum Period, you can end the Agreement by giving us 30 days' Notice (unless any other statutory or regulatory rules apply) and you will have to pay Charges incurred during this notice period.

Unless specified otherwise (such as in your Tariff Terms), if you want to end the Agreement during the Minimum Period or we end this Agreement as a result of your material breach, then you will have to pay an Early Termination Charge which amounts to no more than your Monthly Subscription Charges multiplied by the number of months left in your Minimum Period, minus VAT (calculated at the prevailing rate).

If you've taken Equipment on a Device Plan then at whatever point you end your Agreement with us you won’t pay an Early Termination Charge but you will have to pay off your Device Plan in full. Details are in paragraph 8 of the Agreement and a worked example of Early Termination Charges are set out below:

How we calculate Early Termination Charges

We add together the fixed amount you have agreed to pay on a monthly basis (including any monthly recurring discounts you’re entitled to) for the Services for the remainder of your Minimum Period. We then deduct VAT at the prevailing rate.

Examples of Early Termination Charges:

Example 1: You’re on a 12 month contract costing £21 a month (incl VAT) and decide to disconnect after six months. This means you’ll pay an Early Termination Charge for the last six months of your contract.

Your Early Termination Charge is calculated as 6 x £17.50 (VAT removed at 20% from the £21 contract), which gives an Early Termination Charge of £105.00.

Example 2: You’re on a 12 month contract costing £20 a month (incl VAT) and decide to disconnect after nine months. This means you’ll pay an Early Termination Charge for the last three months of your contract.

You also have a £5 monthly discount applied to your contract which means you pay £15 a month (incl VAT).

Your Early Termination Charge is calculated as 3 x £16.66 (VAT removed at 20% from the £20 contract), minus 3 x £4.16 (VAT removed at 20% from £5 discount). This gives an Early Termination Charge of £37.50.

4. The Services and Equipment we supply and what you can expect of us - Our Services aren't available everywhere in our Europe Zone. You should check predicted Network coverage in your area on our Website. The Services are not fault free, and features like speed and quality, for example, can be affected by things like the thickness and material of the walls of the building you're in, atmospheric conditions, technical issues with the Network and the number of people near you trying to access the Services at the same time. We will manage the Network in various ways. We use reasonable skill and care in providing you with the Services and will attempt to re-perform disrupted Services when possible. Details are in paragraph 2 of the Agreement.

Equipment we supply will fit with the manufacturer's description and packaging but digital Content (such as apps or software) preloaded on such Equipment will often contain minor defects and such Content should be judged against quality standards proportionate to the value of those digital goods. Always keep your Content up to date. You have the right to reject defective Equipment within the periods of time set out on our Website.

5. What we expect of you - We may end the Agreement if: you don't pay any Charges that are due or if you’re bankrupt. We can also end the Agreement if we reasonably believe the Service is being used: fraudulently, illegally, in a way that harms our Network, contrary to our Fair Use Policy, or to cause annoyance (among other things).

6. How we use your information - We will collect information about how you use our Services and third party services you use in conjunction with our Services, including for example your location and account activity, to enhance your overall experience with us and make it more relevant to you. We may use and analyse your personal details to help us run your Service(s) and account, including for credit checking and fraud prevention. We may share and combine that data and your information with carefully selected third parties for all those same reasons. Your information is treated in accordance with our Privacy Policy, which can be viewed here:



Your Pay Monthly Mobile Agreement in Full

Your Pay Monthly Mobile Agreement with us (this "Agreement") is made up of the following different parts:

  • I - Services Agreement
    This is about how you access our Network and other Services.

  • II - The Equipment Agreement
    This covers any Mobile Phone or other Equipment we sell you or give you when you sign up for our Services (note, this should not be confused with a Device Plan).

  • III - General Terms and Conditions
    This relates to the general legal terms and conditions that apply and which also include:

    • the latest "Tariff Terms" covering the types of calls you can make, messages you can send and data you can use, and our "Fair Use Policy" that explains your usage obligations, how to avoid breaching these obligations and what will happen if you don't comply. These can be viewed here: These change from time to time so we suggest you check them regularly.

    • our latest "Privacy Policy" that sets out how we collect and use your personal information, which can be viewed at

    • any terms for other promotions, offers and services we supply, For more information, please visit

We've defined some of the words in this Agreement to make it easier to read and understand. You can find the list of definitions at the end of this Agreement.

For the full O2 and Vodafone T&C, please click on the below link